DID YOU USED TO BE KNOWN AS BONITA COLLECTIVE?
Yes! We rebranded for many reasons in July 2023. You can find out more here
IS THERE ANYWHERE I CAN TRY ON ONE OF YOUR GARMENTS?
Given we are an online store only, it is only possible to try a garment on via a stockist or a pop-up store. We no longer offer private fittings, but have size charts available under the customer service tab at the bottom of our website.
CAN I STOCK BONFIRE THE LABEL IN MY STORE?
Yes! Please contact email@example.com for more information.
DO I HAVE TO WAIT 4-6 WEEKS FOR MY ORDER?
No - unless you have purchased a 'pre-order' item under the women's tab of our website. (These are generally pieces that aren't part of our current collections, but are still popular out of season - meaning, they're made to order). All other orders made on our website are dispatched within 1-2 business days from our warehouse in Brisbane, Australia.
HOW DO I PRE-ORDER?
To pre-order an item, you will need to add the available product to your shopping bag as if you were placing a normal website order. You will then need to follow the check-out process as normal and pay the full amount + shipping for the item. As soon as the item is available we will send it out to you. If your order contains a mix of pre-orders and in stock items, we will ship the pre-orders separately at no extra charge. Your order confirmation email will contain both in stock and pre-order items. We will email you to inform you of the despatch date, and shipping tracking number once it arrives.
I'VE EMAILED CUSTOMER SERVICE TO FIND OUT THE PROGRESS ON MY ORDER or PRE-ORDER, AND I HAVEN'T HAD A REPLY YET. WHY IS THAT?
All email replies from our customer service team can take up to 24-48 hours due to the volume of queries we receive, daily. It's not that we do not care about your enquiry, but we are working with a limited number of staff that are working hard to come back to you ASAP. All customer enquiries should be directed to firstname.lastname@example.org
WHAT IS BONFIRE THE LABEL'S SIZING LIKE?
Please refer to our sizing charts here