Terms of service
WELCOME 10%
Our Welcome 10% discount code is valid for 2 weeks from the date of issue and does not apply to already discounted garments. Our Welcome 10% discount only applies to full priced garments. Our discounting is not redeemable for cash or credit and is valid for one use only. Our Welcome 10% Discount is not valid in conjunction with any other offer.
ORDERING INFORMATION
Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly at: sales@lovebonfirethelabel.com
STOCK
In the very unlikely case that a product you have purchased is unavailable we will contact you immediately. If the transaction has been processed we will reverse the payment. We will then inform you via email when the product will be available.
DELIVERY
All parcels are sent with a tracking number through Australia Post. If no one is available at the time of delivery Australia Post will leave a calling card. It is your responsibility to arrange for re-delivery or pick up from your post office.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact us at sales@lovebonfirethelabel.com within 7 working days of placing your order so that we may assist you.
PAYMENT METHODS
SHOPIFY PAYMENTS POWERED BY STRIPE
Payments are made via 'Shopify Powered by Stripe, Inc.' We have chosen this method of payment, as it is safe, secure and reliable. Once a payment has been made and appears in the Love,Bonfire The label account, the goods purchased will be dispatched within 24 hours for normal business days, unless it is a pre-order. Payments received over a weekend or public holiday will require an additional business day for processing if it is not a pre-order. For further details on the payment security offered by 'Shopify Payments Powered by Stripe, Inc.' and their privacy policy, please refer to the Stripe, Inc. or Shopify website.
If for some reason a customer wishes to make a purchase and is unable to make payment through 'Shopify Powered by Stripe, Inc.' then please contact Love,Bonfire The Label via email: sales@lovebonfirethelabel.com and we will provide our bank details for a direct deposit.
Orders will be processed once payment has been received on our website and will be shipped within 24 hours for normal business days, unless it is a pre-order. Payments received over a weekend or public holiday will require an additional business day for processing, unless it is a pre-order.
AFTERPAY
Afterpay is a new payment option which allows you to pay your Love,Bonfire The Label order off over four instalments, interest free.
HOW TO USE AFTERPAY
1 - Select Afterpay as your payment method
2 - Follow the prompts to create an Afterpay account
3 - Pay over 4 equal instalments
If you are using Afterpay for the first time, you can simply choose Afterpay as your payment method at checkout. Once the order is approved by Afterpay, you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details and CVC upon chekcout. Once your have completed your first full payment cycle with Afterpay, the initial payment for any future purchases you pay for using Afterpay will be debited 14 days after the transaction.
WHAT YOU NEED FOR AFTERPAY
1 - An Australian credit or debit card
2 - To be over 18 years of age
3 - An Australian residential address
CANCELLING AN ORDER
Once your order has been placed you cannot cancel the order. At your request we are unable to cancel an order and stop an order from being dispatched. If you have incorrectly placed an order, please refer to our Returns Policy.
CARING FOR YOUR BONFIRE THE LABEL
Each Love,Bonfire The Label garment has individual care instructions. Please follow the care instructions on the garments care label (located inside the garment halfway down the leg) Majority of our garments are loose fitting which allow you not to dry clean after every wear. To refresh and de-crease your Love,Bonfire The Label, we recommend steaming OR hanging your Love,Bonfire The Label piece in an airy place. If using an iron on a low silk friendly setting, DO NOT place any heat over the sequins or embellishments. DO NOT machine wash or tumble dry your kaftan.
All Love,Bonfire The Label's garments are made with fine fabrics - Please take care when wearing jewellery as they may snag the silk. We recommend that kaftan’s should be folded, as the silk could stretch if hung for extended periods. If hanging, be sure to use a relatively thick hanger using rubber bands on each end of the hanger (to keep the kaftan in position whilst hung and to avoid stretching of silk).
OUR EMBELLISHMENTS
Love,Bonfire The Label is well known for it's embellished garments & details, which are applied individually by hand in India. Each garment is unique with no two the same. With wear, some sequins and beading may come off. Please be careful when wearing your Love,Bonfire, as we may not be able to provide sequins and beads for mending purposes if damaged. If you have any questions regarding our embellishments please email: sales@lovebonfirethelabel.com
DRY CLEANING YOUR BONITA
When dry cleaning your Love,Bonfire The Label piece, please take it to a trusted, specialty dry cleaner. Our garments are very delicate and must be cleaned in the appropriate solvent. Due to the embellishments used on majority of our garments, we DO NOT recommend that dry cleaners use heat on the sequins/beading/embellishments.
SIZING
Love,Bonfire The Label are one size fitting all. That means, that all of our kaftans are free-flowing by nature, and designed to fit all shapes and sizes. Being one size fitting all, enables you to style and wear your kaftan in various ways. We offer two different lengths in some styles - short and long. Our short length, is 90cm & our long length is 136cm. Generally, our short length comes just below the knees, and our long length comes to around the ankle region. For all other Bonfire The Label styles, we go by Australian sizing. Size charts can be found here
WHOLESALE
For wholesale enquiries, please contact: wholesale@bonfirethelabel.com
