SHIPPING & RETURNS

RETURNS POLICY 

Customers will be responsible for shipping and handling charges for any returns. Full priced items purchased on the Love,Bonfire the Label online store can be returned for a full refund in the instance that:

• The goods are returned to the original purchase location within 7 days of the original purchase date. Returns outside these time frames may be accepted at the sole discretion of Love,Bonfire The Label;
• Proof of purchase to Love,Bonfire The Label’s satisfaction is provided, in the form of the Love,Bonfire The Label transactional receipt or invoice; and
• the items are in their original condition, meaning that:
• All tags are still intact;
• The items are in their original packaging; and
• The items have not been worn, altered, damaged or washed
• No sale or clearance items can be refunded. All sales are final.
• Love,Bonfire The Label happily offers an exchange of size, style or store credit in lieu of a refund. Store credits must be used within 12 months from the issue date.
• Refunds do not apply to pre-ordered/made to order garments.

LOVE,BONFIRE THE LABEL E-BOUTIQUE RETURNS PROCEDURE

Below you can find step by step how to initiate the return:

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Email customer service sales@lovebonfirethelabel.com to let us know if you'd like to exchange your garment style, size or be issued with a store credit. 

Step 3:
Send the garment(s) back to the following address: 

 

Step 4:
Email sales@lovebonfirethelabel.com with the parcel tracking number. 

Step 5:

Once the returned garment arrives at our warehouse, please allow 2-3  business days for processing. 

Step 6:

Once your return has been processed, you will receive an order confirmation for the exchanged item requested (If its the exact value of the original item purchased, your order will come through as $0.00) via email. 

If you are exchanging your garment for a different dollar valued garment, you will need to pay the difference, or be issued with a store credit to make up the amount owing to you. 

If you are needing a store credit, this will be emailed to you via our sales team once processed. 

 

STORE CREDIT TERMS AND CONDITIONS

(a) Store Credit can be redeemed for goods and/or services at www.lovebonfirethelabel.com only. Store Credit cannot be used to purchase Gift Cards.

(b) Store Credit is valid for 12 months from the date it is issued. Any unused Store Credit will not be redeemable after 12 months. The validity date cannot be extended.

(c) Once Store Credit has been issued, the value cannot be changed to a cash refund.

(d) Store Credit does not accrue interest.

(e) Store Credit can only be used on orders associated with your original account or email address. Store credit cannot be transferred to another person or account.

(f) Love,Bonfire The Label will not be responsible for any lost or stolen Store Credit.

(g) If the value of your purchase is less than the value of the Store Credit, your spend will be deducted and the remaining balance can be redeemed when you next make a purchase. Purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the balance due.

(h) If an Order made using Store Credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only, and not refunded as cash.

(i) We reserve the right to correct the balance of your store credit if we believe that a clerical or account error has occurred.

FAULTY POLICY

Love,Bonfire The Label will only offer refunds if: 

• The garment is assessed and considered faulty.
• The garment varies significantly to the online description.
• The garment is different to the goods that were ordered.
• Faulty garments are those that are considered to hold a manufacturing fault.
• ‘Faults or damage’ that have been caused by the wearing of, or caring for the garment incorrectly are not considered faults.

If an item is assessed and considered faulty, Love,Bonfire The Label offers a number of suitable solutions:

• A repair of the garment where possible.
• An exchange of the garment.
• A full refund of the garment.

Please note: Faulty items can only be returned for the above reasons provided that the garment is returned within a reasonable time frame from the purchase date.

All items are quality checked before they are dispatched; however on rare occasions there may be a fault we didn't find.

Claims for faulty goods must be made within 2 weeks of delivery.

Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault on our garments. All our garments are delicate and should be handled carefully. Sequins or embellishments unravelling or falling off from mishandling is not considered a manufacturing fault. 

Our garments are handmade and can be very delicate if not handled properly. Love,Bonfire The Label is not required to fix garments that have been rough handled or worn.

All pieces come with care instruction information that should be followed. Please see the Our Embellishments on the website for further information.

RECEIVING A REFUND

Your refund will be credited by using the original payment method. Refunds can take up to 5 working days to show up on your account due to varying processing times between payment providers. You will receive a notification email once this process has been finalised.

LATE OR MISSING REFUNDS

If you have not received your refund yet, please periodically check your bank account to make sure it hasn’t been posted. Should it not appear on your statement, then please contact your credit card company directly; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you have been through this process, please contact us at sales@lovebonfirethelabel.com

WELCOME 10%

Our Welcome 10% discount code is valid for 2 weeks from the date of issue and does not apply to already discounted garments. Our Welcome 10% discount only applies to full priced garments. Our discounting is not redeemable for cash or credit and is valid for one use only. Our Welcome 10% Discount is not valid in conjunction with any other offer. 

ORDERING INFORMATION

Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly at: sales@lovebonfirethelabel.com

STOCK

In the very unlikely case that a product you have purchased is unavailable we will contact you immediately. If the transaction has been processed we will reverse the payment. We will then inform you via email when the product will be available.  

DELIVERY

All parcels are sent with a tracking number through Australia Post. If no one is available at the time of delivery Australia Post will leave a calling card. It is your responsibility to arrange for re-delivery or pick up from your post office. 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us at sales@lovebonfirethelabel.com within 7 working days of placing your order so that we may assist you.

PAYMENT METHODS

SHOPIFY PAYMENTS POWERED BY STRIPE

Payments are made via 'Shopify Powered by Stripe, Inc.' We have chosen this method of payment, as it is safe, secure and reliable. Once a payment has been made and appears in the Love,Bonfire The Label account, the goods purchased will be dispatched within 24 hours for normal business days, unless it is a pre-order. Payments received over a weekend or public holiday will require an additional business day for processing if it is not a pre-order. For further details on the payment security offered by 'Shopify Payments Powered by Stripe, Inc.' and their privacy policy, please refer to the Stripe, Inc. or Shopify website.

If for some reason a customer wishes to make a purchase and is unable to make payment through 'Shopify Powered by Stripe, Inc.' then please contact Love,Bonfire The Label via email: sales@lovebonfirethelabel.com and we will provide our bank details for a direct deposit. 

Orders will be processed once payment has been received on our website and will be shipped within 24 hours for normal business days, unless it is a pre-order. Payments received over a weekend or public holiday will require an additional business day for processing, unless it is a pre-order.

AFTERPAY

Afterpay is a new payment option which allows you to pay your Love,Bonfire The Label order off over four instalments, interest free.

HOW TO USE AFTERPAY

1 - Select Afterpay as your payment method

2 - Follow the prompts to create an Afterpay account

3 - Pay over 4 equal instalments

If you are using Afterpay for the first time, you can simply choose Afterpay as your payment method at checkout. Once the order is approved by Afterpay, you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details and CVC upon chekcout. Once your have completed your first full payment cycle with Afterpay, the initial payment for any future purchases you pay for using Afterpay will be debited 14 days after the transaction.

WHAT YOU NEED FOR AFTERPAY

1 - An Australian credit or debit card

2 - To be over 18 years of age

3 - An Australian residential address

POSTAGE AND HANDLING

Love, Bonfire The Label offers free shipping for orders over $350 (Australia only). Express shipping can be purchased for a flat rate of $15. Orders under $350 are shipped at a flat rate of $10 Standard and $15 Express.

Love,Bonfire The Label ships within Australia and internationally. All parcels within Australia are sent via Australia Post by using either Standard Post or Express Post – You will receive a tracking number with every parcel sent. Your order will be shipped within 2-3 days of receipt, unless you have placed a pre-order. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day. Please allow an additional 1-3 days for orders travelling to Western Australia or outside of metropolitan areas. Delivery times are an estimate only and Love,Bonfire The Label will not be liable for any reasonable or unavoidable delay in delivery.

SERVICE: Express Shipping

ESTIMATED DELIVERY TIME: 1-2 Business Days (Metro Areas)

SERVICE: Standard Shipping

ESTIMATED DELIVERY TIME: 3-5 Business Days (Metro Areas)

INTERNATIONAL SHIPPING

Love,Bonfire The Label posts internationally. All parcels are sent via Australia Post by using either Standard International Post or Express International Post. You will receive a tracking number with every parcel sent. Your order will be shipped within 2-3 days of receipt, unless you have placed a pre-order. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day (If the item you have purchased is in stock and not pre-ordered). All items must be insured and will be sent express with tracking number via Australia Post Express Courier International. 

SERVICE: Express Shipping

ESTIMATED DELIVERY TIME: 2-4 Business Days (Metro Areas)

SERVICE: Standard Shipping

ESTIMATED DELIVERY TIME: 6+ Business Days (Metro Areas)

TAXES & DUTIES

International shipping costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. Love,Bonfire The Label reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid. 

Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient. 

For more information on taxes, duties and customs regulations please contact your local customs office directly.

CURRENCY CONVERSION

All prices listed on our site are charged to your credit card in Australian dollars. The bank that has issued your credit card determines the exchange rate that you will be charged, but in general it should match closely with the current rate.

CANCELLING AN ORDER

Once your order has been placed you cannot cancel the order. At your request we are unable to cancel an order and stop an order from being dispatched. If you have incorrectly placed an order, please refer to our Returns Policy.

CARING FOR YOUR LOVE,BONFIRE THE LABEL PIECE 

Each Love,Bonfire The Label garment has individual care instructions. Please follow the care instructions on the garments care label (located inside the garment halfway down the leg) Majority of our garments are loose fitting which allow you not to dry clean after every wear. To refresh and de-crease your Love,Bonfire The Label, we recommend steaming OR hanging your Love,Bonfire The Label piece in an airy place. If using an iron on a low silk friendly setting, DO NOT place any heat over the sequins or embellishments. DO NOT machine wash or tumble dry your kaftan.

All Love,Bonfire The Label garments are made with fine fabrics - Please take care when wearing jewellery as they may snag the silk. We recommend that kaftans should be folded, as the silk could stretch if hung for extended periods. If hanging, be sure to use a relatively thick hanger using rubber bands on each end of the hanger (to keep the kaftan in position whilst hung and to avoid stretching of silk).

OUR EMBELLISHMENTS

Love,Bonfire The Label is well known for its embellished garments & details, which are applied individually by hand in India. Each garment is unique with no two the same. With wear, some sequins and beading may come off. Please be careful when wearing your Love,Bonfire the Label, as we may not be able to provide sequins and beads for mending purposes if damaged. If you have any questions regarding our embellishments please email: sales@lovebonfirethelabel.com

DRY CLEANING YOUR LOVE,BONFIRE THE LABEL

When dry cleaning your Love,Bonfire The Label, please take it to a trusted, specialty dry cleaner. Our garments are very delicate and must be cleaned in the appropriate solvent. Due to the embellishments used on majority of our garments, we DO NOT recommend that dry cleaners use heat on the sequins/beading/embellishments.

SIZING

Love,Bonfire The Label kaftans are one size fitting all. That means, that all of our kaftans are free-flowing by nature, and designed to fit all shapes and sizes. Being one size fitting all, enables you to style and wear your kaftan in various ways. We offer two different lengths in some styles - short and long.  Our short length is 90cm & our long length is 136cm. Generally, our short length comes just below the knees, and our long length comes to around the ankle region. For all other Love,Bonfire The Label styles, we go by Australian sizing. Size charts can be found here.