In the event that a Love, Bonfire item does not suit or fit, you have 14 days (from date of delivery) to return the item to us in the original condition in which it was purchased - unworn, unwashed, unaltered and all labels, tags and hygiene stickers in tact.
Full-price itemscan be returned for a refund, exchange or online store credit.
Sale items can be returned for an exchange or online store credit.
Final sale items cannot be returned unless faulty.
To help get your items back to us, a shipping label will be created and emailed to you after lodge your return.
Customers returning for an exchange or store credit will receive a FREE return shipping label
Customers returning for a refund will receive a flat rate $12 return shipping label which will be deducted from you refund total.
The goods are returned to the original purchase location within 14 days of the purchase delivery date. Returns outside these time frames may be accepted at the sole discretion of Love, Bonfire The Label.
Proof of purchase to Love, Bonfire The Label’s satisfaction is provided, in the form of the Love, Bonfire The Label transactional receipt or invoice; and
The items are in their original condition, meaning that:
All tags are still intact;
The items are in their original packaging; and
The items have not been worn, altered, damaged or washed
No sale or clearance items can be refunded. All sales on these items are final.
Love,Bonfire The Label also offer an exchange of size, style or store credit in lieu of a refund. Store credits must be used within 2 years from the issue date.
Refunds do not apply to pre-ordered/made to order garments.
Love, Bonfire The Label offers free shipping for orders over $350 (Australia only). Express shipping can be purchased for a flat rate of $15. Orders under $350 are shipped at a flat rate of $10 Standard and $15 Express.
Love, Bonfire The Label ships within Australia and internationally. All parcels within Australia are sent via Australia Post by using either Standard Post or Express Post – You will receive a tracking number with every parcel sent. Your order will be shipped within 2-3 days of receipt, unless you have placed a pre-order. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day. Please allow an additional 1-3 days for orders travelling to Western Australia or outside of metropolitan areas. Delivery times are an estimate only and Love, Bonfire The Label will not be liable for any reasonable or unavoidable delay in delivery.
ESTIMATED DELIVERY TIME: 1-2 Business Days (Metro Areas)
ESTIMATED DELIVERY TIME:3-5 Business Days (Metro Areas)
Love, Bonfire The Label posts internationally. All parcels are sent via Australia Post by using either Standard International Post or Express International Post. You will receive a tracking number with every parcel sent. Your order will be shipped within 2-3 days of receipt, unless you have placed a pre-order. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day (If the item you have purchased is in stock and not pre-ordered). All items must be insured and will be sent express with tracking number via Australia Post Express Courier International.
ESTIMATED DELIVERY TIME:2-4 Business Days (Metro Areas)
ESTIMATED DELIVERY TIME: 6+ Business Days (Metro Areas)
TAXES & DUTIES
International shipping costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. Love,Bonfire The Label reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
STORE CREDIT TERMS AND CONDITIONS
(a) Store Credit can be redeemed for goods and/or services at www.lovebonfirethelabel.com only. Store Credit cannot be used to purchase Gift Cards.
(b) Store Credit is valid for 2 years from the date it is issued. Any unused Store Credit will not be redeemable after 2 years. The validity date cannot be extended.
(c) Once Store Credit has been issued, the value cannot be changed to a cash refund.
(d) Store Credit does not accrue interest.
(e) Store Credit can only be used on orders associated with your original account or email address. Store credit cannot be transferred to another person or account.
(f) Love, Bonfire The Label will not be responsible for any lost or stolen Store Credit.
(g) If the value of your purchase is less than the value of the Store Credit, your spend will be deducted and the remaining balance can be redeemed when you next make a purchase. Purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the balance due.
(h) If an order made using Store Credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only, and not refunded as cash.
(i) We reserve the right to correct the balance of your store credit if we believe that a clerical or account error has occurred.
Love, Bonfire The Label will offer a refund if:
The garment is assessed and considered faulty.
The garment varies significantly to the online description.
The garment is different to the goods that were ordered.
Faulty garments are those that are considered to hold a manufacturing fault.
‘Faults or damage’ that have been caused by the wearing of, or caring for the garment incorrectly, are not considered faults.
If an item is assessed and considered faulty, Love, Bonfire The Label offers a number of suitable solutions:
A repair of the garment where possible.
An exchange of the garment.
A full refund of the garment.
Please note:Faulty items can only be returned for the above reasons provided that the garment is returned within a reasonable time frame from the purchase date.
All items are quality checked before they are dispatched; however on rare occasions there may be a fault we didn't find.
Claims for faulty goods must be made within 2 weeks of delivery.
Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault on our garments. All our garments are delicate and should be handled carefully. Sequins or embellishments unravelling or falling off from mishandling is not considered a manufacturing fault.
Our garments are handmade and can be very delicate if not handled properly. Love, Bonfire The Label is not required to fix garments that have been rough handled or worn.
All pieces come with care instruction information that should be followed.
RECEIVING A REFUND
Your refund will be credited by using the original payment method. Refunds can take up to 5 working days to show up on your account due to varying processing times between payment providers. You will receive a notification email once this process has been finalised.
LATE OR MISSING REFUNDS
If you have not received your refund yet, please periodically check your bank account to make sure it hasn’t been posted. Should it not appear on your statement, then please contact your credit card company directly; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have been through this process, please contact us at email@example.com
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